Terms & Conditions 916kiss – The Complete Guide for Malaysian Players

1Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Member", or "Player") and 916kiss ("Company", "We", or "Platform"). These Terms govern your use of the website, mobile application, and all services provided under the 916kiss brand.

By accessing or using any part of the 916kiss platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms that may apply to specific products or services. These Terms take effect from the date your account is registered.

2Eligibility & Account Registration

To register and use the 916kiss platform, you must meet all of the following criteria:

• Aged 18 years of age and above on the date of registration
• Is a Malaysian citizen or permanent resident based in Malaysia
• Have never been declared bankrupt or are not currently undergoing bankruptcy proceedings
• Not listed on any local or international gambling exclusion list
• Have full legal capacity to enter into a binding agreement

Each individual is only permitted to hold one (1) account at 916kiss. Opening multiple accounts using the same name, phone number, email address, identification number, or IP address is prohibited and may result in the closure of all such accounts along with the forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information. 916kiss reserves the right to request identity verification documents (KYC – Know Your Customer) at any time to verify your account details, including a copy of your MyKad, bank statement, or proof of residential address.

3Deposits & Withdrawals

916kiss supports a range of local Malaysian payment methods for members' convenience:

For withdrawal, the minimum withdrawal is RM 50 and the maximum is RM 20,000 per day. Withdrawals will be processed to the bank account or eWallet registered in your own name only. 916kiss does not permit withdrawals to third-party accounts under any circumstances.

All deposits and withdrawals must use the same payment method unless otherwise stated. 916kiss reserves the right to request proof of payment method ownership before processing any withdrawal where there is reasonable doubt.

4Bonus & Promotions

916kiss offers a wide range of bonuses to members, including a welcome bonus, reload bonuses, weekly cashback, VIP reward bonuses, and seasonal promotions. All bonuses are subject to the following terms:

• Every bonus comes with rollover (wagering) requirements that must be met before a withdrawal is permitted. Rollover requirements are clearly stated in the terms of each promotion.
• The welcome bonus may only be claimed one time only for each new member.
• Bonuses may not be transferred, sold, or shared with other members.
• Bets placed using bonus funds only (with no real money) will not count towards meeting the rollover requirement.
• 916kiss reserves the right to cancel or modify any promotion with prior notice.
• Bonus abuse, including betting strategies designed to exploit bonus terms, may result in bonus cancellation and account closure.

Rollover calculation example: If you receive a RM 50 bonus with a 5x rollover requirement, you must place a total of RM 250 in bets (RM 50 × 5) before the bonus balance can be withdrawn. Wagers across all 916kiss game categories — including football, live casino, slots, and lottery — generally count towards meeting the rollover requirement unless otherwise stated.

5Sports Betting

The 916kiss Sports Betting section covers the Malaysia Super League, EPL, La Liga, UEFA Champions League, BWF badminton, tennis, NBA basketball, e-sports, and more than 30 other sports. Specific terms for Sports Betting are as follows:

• Minimum bet: RM 1 on all matches.
• Maximum bet: Varies by sport, league, and market. The maximum limit is displayed automatically on the bet slip.
• Bets that have been submitted and confirmed cannot be cancelled except through the Cash Out function (if available).
• If a match is postponed by more than 24 hours from its scheduled time, all bets will be voided and stakes fully refunded.
• In cases where a match is played at a neutral venue or the venue is officially changed, 916kiss reserves the right to settle bets based on the official result declared by the relevant sporting body.
• In the event of a technical error or odds published in error (clearly mispriced), 916kiss reserves the right to void the affected bets and refund the stakes to players.

For bets Parlay / Accumulator, all selections on the ticket must win for the bet to be considered a winner. If any selection is voided, the odds will be recalculated based on the remaining valid selections.

6Casino & Games

All casino games at 916kiss — including Live Casino, video slots, and table games — are powered by software from internationally certified providers with Random Number Generation (RNG) systems that have been independently audited and verified as fair.

• The results of all games are final and not subject to dispute unless there is clear evidence of a technical failure.
• In the event of an internet disconnection during a live casino game, the game records stored on 916kiss servers will be used to determine the final outcome.
• In video slots, each spin is independent and previous results have no bearing on future spins. The Return to Player (RTP) percentage for each game is stated in that game's individual information section.
• Lottery games follow a set draw schedule. Only tickets purchased before the draw cut-off time are eligible for participation in that draw.

7Account Security

You are solely responsible for maintaining the confidentiality of your 916kiss account login credentials. This includes your username, password, transaction PIN, and any verification codes you receive.

• Never share your login details with anyone, including family members.
• Use a strong, unique password for your 916kiss account that you don't use elsewhere.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after each session, especially when using a shared device.
• Report any suspicious activity or unauthorised access to the 916kiss support team immediately.

916kiss will not be held liable for any financial loss or data loss arising from your failure to safeguard your account, including instances where you have disclosed your login credentials to a third party, whether voluntarily or inadvertently.

8Prohibited Activities

The following actions are strictly prohibited on the 916kiss platform and may result in immediate account closure, forfeiture of all balances, and potential legal action:

• Accessing or using more than one account (whether personally or through another party)
• Using bots, automated scripts or any third-party software to access or use the platform
• Any form of fraud, manipulation, or hacking the 916kiss system
• Money laundering (money laundering) via deposits and withdrawals
• Exploiting technical errors or bugs in the system for financial gain
• Colluding with other players to manipulate betting or game outcomes
• Using your 916kiss account for business or commercial purposes
• Providing agent or sub-agent services involving the 916kiss platform

9Account Closure & Suspension

916kiss reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms & Conditions
• Activity suspected of fraud, money laundering, or the use of false identity
• Failure to provide KYC verification documents within the stipulated timeframe
• Voluntary account closure requested by the member
• Self-exclusion request on responsible gaming grounds
• Instructions from law enforcement agencies or relevant regulatory bodies

Members who wish to voluntarily close their account may contact the 916kiss support team via Live Chat or email. Any valid cash balance (excluding bonuses) will be returned to the original payment method within 3–5 business days once all checks are completed.

10Limitation of Liability

To the extent permitted under Malaysian law, 916kiss shall not be held liable for:

• Any direct or indirect financial loss arising from the use of the platform
• Service disruptions caused by factors beyond our control (force majeure), including natural disasters, power outages, cyberattacks, or telecommunications infrastructure failures
• Losses resulting from betting or game outcomes determined by the player
• Technical issues on the player's device or internet connection that affect the gaming experience
• Actions or inactions by third parties, including payment providers and game software suppliers

916kiss's maximum liability to any member under any circumstances is limited to the total amount deposited by that member in the 30 days preceding the date the claim arose.

11Responsible Gaming

916kiss believes that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of tools to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending
• Loss Limit: Set a maximum loss limit over a specified period
• Session Time Limit: Limit your gaming session time
• Temporary Break: Suspend access to your account for 24 hours up to 30 days
• Self-Exclusion: Permanent account closure request for responsible gambling reasons

If you or someone you know is struggling with a gambling problem, please seek help immediately. 916kiss is fully committed to responsible gambling and is ready to work with family members or guardians who are concerned about a player's well-being.

12Terms Amendment & Governing Law

916kiss reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on the 916kiss website. It is your responsibility to review these Terms & Conditions periodically.

Your continued use of the 916kiss platform following any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes made, you should stop using the platform and close your account.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith discussion within 30 days. If such discussion fails, the dispute will be referred to binding arbitration in accordance with mutually agreed procedures.

If you have any questions regarding these Terms & Conditions, please contact the 916kiss support team by email at support@916kiss.ws or via Live Chat, available 24/7 on our platform.